Our products and services function as infrastructure that supports local communities and customers’ businesses in a stable, long-term manner. In order for the Group to maintain and expand its business, it is essential to continuously provide safe, high-quality products and services and build relationships of trust with customers and local communities. We will continue to maintain and strengthen relationships of trust with customers and local communities through initiatives such as the pursuit of customer satisfaction, the stable and continuous operation of plants and equipment, the recycling of local resources, and the creation of new value for communities.
It will be necessary not only to increase the quality of products, but also to improve management of operations and quality in each process from plant planning to delivery (including sales, planning, design, procurement, manufacturing, construction, and management) and employees’ operational capabilities so that we can supply products and plants that satisfy customers. To that end, our Head Office and branch offices have earned certification under ISO 9001 (Quality Management Systems), and our Harima Factory has earned certification under ISO 9001 and ISO 14001 (Environmental Management Systems). We are working to improve the quality of operations, products, and business processes in accordance with the latest 2015 editions of those standards.
We have adopted the following Quality Policy in order to provide satisfying products that meet customer expectations and earn a high level of trust while continuously improving the effectiveness of our quality management system.
Based on that Quality Policy and the three priority items described below, Takuma is working to improve the quality of its products and services through a variety of initiatives that address every process, including in sales, planning, design, procurement, manufacture, construction, and management.
Creating value to earn customer satisfaction
Ascertaining customer needs and making improvements based on past experience
Carrying out risk management
Addressing changes in the business environment and human error
Implementing human resources management
Implementing human resource development and ensuring skills are passed down to younger employees
●Establishing quality targets for each division's processes; monitoring, measuring, and evaluating implementation status (twice a year)
●Holding QM Committee meetings (quality management reviews, twice a year)
●Holding internal quality audits to evaluate the status of management systems in individual divisions’ processes (once a year)
●Using an Operational Skill Achievement Checklist designed to improve employees’operational skills (once a year)
We administer questionnaires to customers upon completion of our construction work for them, asking them to assess the overall experience, including the nature of the work performed, suitability of the delivered equipment, and the level of service provided by Takuma staff. Based on this feedback from our customers, our QM Committee promptly analyzes the general situation and studies measures for improving quality. These findings are then deployed horizontally as part of our efforts to improve the quality of the products we supply to customers and of our own internal operations.
Takuma has been rated positively for the last decade, with scores averaging higher than 85 points.
Takuma and its group companies strive to build relationships of trust with local communities and safe plants that inspire peace of mind and trust on the part of local residents by working actively to participate in area activities and foster interactions with those residents, for example by disclosing information in an appropriate manner; hosting events that bring together residents, for example clean-up activities in areas around its facilities across Japan; and establishing shelters for use in the event of a natural disaster.
Eco Park Anan, which is contracted to operate the facility, holds the Summer Vacation ECO Event every August. In FY2023, in addition to plant tours, work experience tours, and parent-child hands-on learning classes such as coaster making, the event also included a fair featuring a candy store and super bowl scoop, making it an event for parents and children to learn and enjoy. There was also a flea market for recycled and handmade goods, as well as a food truck area, with the event attended by many local residents.
The Niizawa Clean Campaign is held around May every year in the Niizawa area around Clean Center Kashihara. FY2023 marked the ninth time that we participated in a cleanup activity, cleaning up and mowing grass around local facilities (elementary school and community center). Kashihara High Trust Co., Ltd. will focus on activities that contribute to the local community to serve as an indispensable presence in the community by playing a central role in local cleanup activities and events, as well as offering safe and stable facility management as a supporter in the local community.
Machida City Bio-energy Center, which Takuma has been contracted to operate, held three events during FY2022, in April, July, and November, with the goal of raising awareness about the 3Rs (reduce, reuse, and recycle).
The events, which were attended by more than 500 residents, had a little something for everyone, including a facility tour with a stamp rally, recycling-related craft workshops, experiential learning for waste collection, and a fishing game about waste sorting using felled bamboo.
Clean Park Hokutan, which Takuma has been contracted to operate, hosts a variety of events that let attendees experience nature throughout the year using a satoyama environment that was built as a place where people could encounter nature around the plant while learning about the rich natural world and the importance of life.
In October 2022, numerous families participated in a “Potato-digging and Mushroom-foraging Festival,” which began with the harvesting of sweet potatoes that had been planted in spring and continued with a talk about mushrooms by an expert, after which attendees hiked up a nearby mountain and continued their study.
We participated in “SDGs Fair in ODA 2021”, which was hosted in November 2021 by the City of Amagasaki’s Oda Region Sectionto deepen understanding of the UN’s Sustainable Development Goals (SDGs). Staff at our booth joined visitors in playing a waste-sorting board game that we created with the local non-profit organization Amagasaki Environmental Open College. The game featured quiz questions about waste-sorting rules in Amagasaki. Players earned coins when they answered questions correctly and exchanged them for environmental points, the total of which determined the winner. The booth attracted numerous attendees, particularly families, who had fun while learning about waste sorting in Amagasaki through the quiz.
We joined Imabari High Trust Co., Ltd., which Imabari City has contracted to operate Imabari City Waste Management Center (informally known as “Bari-Clean”), in hosting the Imabari Environmental Festival 2020 in October 2020. More than 1,400 local residents came to the festival, which implemented a series of measures to prevent COVID-19 infections, including taking attendees’ temperatures and ensuring everyone wore masks. Attendees enjoyed attractions including a flea market, events designed to raise awareness of environmental issues, and a dining area with numerous food stalls.
Waste treatment facilities in service to the region both "normally" and "in emergencies"! In-depth analysis featuring "Imabari City Clean Center"
Suita City, to which we delivered a municipal solid waste treatment facility, holds the Suita Environmental Education Festa, a participatory event conceived to foster environmental conservation and creation, each year in order to deepen cooperation among stakeholders including residents, businesses, schools, and government agencies. In FY2020, the festival was held online due to the COVID-19 pandemic. We created and exhibited a video introducing the Suita City Resource Recovery Energy Center, which Takuma delivered.
Exhibit from the 2021 Suita Environmental Education Festa: Introduction to the Suita City Resource Recovery Energy Center
Suwako High Trust Co., Ltd., which operates Suwa Lakeside Clean Center under contract, has been holding eco Poppo Fellowship Festivals (as a venue to offer reports on facility operations) since FY2017 to inform a broad audience of residents about the role of the facility, its importance, the state of its operations, and other information. In FY2020, the festival was canceled due to the COVID-19 pandemic. Although it was not possible to host the event, we continued to work to promote understanding on the part of local residents by publishing EcoPon News, a newsletter featuring a profile of the facility and useful information for resident lifestyles.
