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After-Sales Service Business (Recurring Revenue Model Business)

We perform operation management to maximize the facility’s functionality, periodic inspections and maintenance to prevent problems and ensure safe and stable plant operation, and major renovation work to achieve stable operation. Meanwhile, an increasing number of waste treatment facilities have operation projects that implement these in combination over a period of 10 to 20 years.

Flow of the after-sales service business

 
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Operation Management

Operation Management
Maintenance management that combines advanced operating technology with environmental awareness is essential to achieve stable facility operation. We understand the details of each facility and maintain optimal conditions at all times to maximize the facility’s functionality and ensure stable operation.
Takuma Technos Co., Ltd. Takuma Technos Hokkaido Co., Ltd. Hokkaido Sanitary Maintenance Co., Ltd.
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Maintenance

Maintenance
Maintenance is essential for the stable operation of plants, while requires advanced technical skills and experience due to the fact that all kinds of know-how are concentrated in plants as well as the properties of waste materials and fuels affect the deterioration status of equipment. We can achieve long-term stable operation by implementing maintenance, modification, and performance improvement work at the optimum timing and with optimum content based on a thorough on-site survey.
Takuma Technos Co., Ltd. Takuma Plant Co., Ltd.
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O&M, Operation Projects

O&M, Operation Projects
In recent years, long-term comprehensive operation projects, in which the operation and maintenance (O&M) of waste treatment facilities are outsourced to private companies on a lump-sum basis over a period of 10 to 20 years, have become mainstream. Takuma group is also operating many facilities.
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Primary Equipment Improvement Project

Primary equipment improvement project
For long-term operation of municipal solid waste plants, we propose primary equipment improvement project with high energy-saving performance and CO2 emission reduction effects to extend their service life.
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Renewal

Renewal
Facilities that have aged for which extend their service lives has become difficult will be renewed through engineering, procurement, and construction (EPC) of a new plant that will operate stably for another 20 to 30 years.
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Additional services

Solution Lab: Our remote monitoring/operation support center

The plant’s operational status is monitored 24 hours a day, providing remote monitoring and operational support. We promote high quality services utilizing the latest ICT (IoT, Big data, AI) to provide optimal solutions for our customers and support to achieve further safe and secure facility operations.

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Supply Lab: after-sales service facility

In January 2023, our after-sales service base, Supply Lab, was established and started operation at the new Harima Factory. As the foundation of social infrastructure and corporate business activities, our plants are required to provide stable performance over the long term. To ensure that our customers can use their plants with peace of mind, we have built a system centered on the Supply Lab that centrally manages inventory information on parts essential for stable operation, enabling reliable stocking and prompt supply, and provides full after-sales service in terms of both operation and maintenance.

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Power Retail Business

Through the procurement and supply of electricity by Takuma Energy Co., Ltd., we aim to stabilize and improve the profitability of power plants, reduce greenhouse gas emissions by consumers, and realize a decarbonized society.

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