Working through initiatives to pursue customer satisfaction, ensure the stable and continuous operation of plants and equipment, and create new value for regional resource recycling and communities, the Takuma Group will maintain and strengthen relations of trust with customers and communities by supplying high-quality products and services that facilitate stable, long-term operation on an ongoing basis in the form of infrastructure that supports regional society and customers’ businesses.
With the level of consumer (stakeholder) attention to quality in a broad range of areas in addition to manufacturing and service growing in recent years, Takuma's Head Office, branch companies, and other business offices have earned certification under the ISO 9001 international standard on quality management systems, and the Harima Factory has earned certification under the ISO 9001 and ISO 14001 international standards on quality management systems and environmental management systems, respectively.
Operations comply with the latest version (2015) of both standards.
In addition to working to improve the quality of our products in accordance with our Quality Policy and quality management system, we are pursuing activities that emphasize customer satisfaction. In order to produce products and plants that customers truly appreciate, it is necessary not only to boost the quality of the product itself, but also to improve the operations and quality as well as employees’ operational skills in each process from plant planning to delivery (sales, planning, design, procurement, manufacture, construction, and management).
Takuma Co., Ltd., has adopted the following Quality Policy in order to provide satisfying products that meet customer expectations and earn a high level of trust while continuously improving the effectiveness of its quality management system.
Based on that Quality Policy and the three priority items described below, Takuma is working to improve the quality of its products and services through a variety of initiatives that address every process, including in sales, planning, design, procurement, manufacture, construction, and management.
Creating value to earn customer satisfaction
Ascertaining customer needs and making improvements based on past experience
Carrying out risk management
Addressing changes in the business environment and human error
Implementing human resources management
Implementing human resource development and ensuring skills are passed down to younger employees
●Establishing quality targets for each division's processes; monitoring, measuring, and evaluating implementation status (twice a year)
●Holding QM Committee meetings (quality management reviews, twice a year)
●Carrying out internal quality audits to verify the soundness of each division's processes (once a year)
●Using an Operational Skill Achievement Checklist designed to improve employees’operational skills (once a year)
We administer questionnaires targeting customers who had construction work done by asking them to assess the overall experience, including the nature of the work performed, suitability of the delivered equipment, and the level of service provided by Takuma staff. The QM Committee analyzes the status quo and studies measures to improve quality based on customer feedback while working to improve Takuma's operational quality and the quality of products supplied to customers by quickly applying measures across the company's organization. Scores averaging higher than 86 points for each of the last 10 years indicate a positive evaluation of these efforts.
Takuma and its group companies strive to build relationships of trust with local communities and safe plants that inspire peace of mind and trust on the part of local residents by working actively to participate in area activities and foster interactions with those residents, for example by disclosing information in an appropriate manner; hosting events that bring together residents, for example clean-up activities in areas around its facilities across Japan; and establishing shelters for use in the event of a natural disaster.
During FY2020, although the effects of the COVID-19 pandemic forced a reduction of the scale of our activities, we continued to pursue these initiatives while working to combat the pandemic. This section introduces some examples.
Machida City Bio-energy Center, which Takuma has been contracted to operate, held three events during FY2022, in April, July, and November, with the goal of raising awareness about the 3Rs (reduce, reuse, and recycle).
The events, which were attended by more than 500 residents, had a little something for everyone, including a facility tour with a stamp rally, recycling-related craft workshops, experiential learning for waste collection, and a fishing game about waste sorting using felled bamboo.
Clean Park Hokutan, which Takuma has been contracted to operate, hosts a variety of events that let attendees experience nature throughout the year using a satoyama environment that was built as a place where people could encounter nature around the plant while learning about the rich natural world and the importance of life.
In October 2022, numerous families participated in a “Potato-digging and Mushroom-foraging Festival,” which began with the harvesting of sweet potatoes that had been planted in spring and continued with a talk about mushrooms by an expert, after which attendees hiked up a nearby mountain and continued their study.
We participated in “SDGs Fair in ODA 2021”, which was hosted in November 2021 by the City of Amagasaki’s Oda Region Sectionto deepen understanding of the UN’s Sustainable Development Goals (SDGs). Staff at our booth joined visitors in playing a waste-sorting board game that we created with the local non-profit organization Amagasaki Environmental Open College. The game featured quiz questions about waste-sorting rules in Amagasaki. Players earned coins when they answered questions correctly and exchanged them for environmental points, the total of which determined the winner. The booth attracted numerous attendees, particularly families, who had fun while learning about waste sorting in Amagasaki through the quiz.
We joined Imabari High Trust Co., Ltd., which Imabari City has contracted to operate Imabari City Waste Management Center (informally known as “Bari-Clean”), in hosting the Imabari Environmental Festival 2020 in October 2020. More than 1,400 local residents came to the festival, which implemented a series of measures to prevent COVID-19 infections, including taking attendees’ temperatures and ensuring everyone wore masks. Attendees enjoyed attractions including a flea market, events designed to raise awareness of environmental issues, and a dining area with numerous food stalls.
Waste treatment facilities in service to the region both "normally" and "in emergencies"! In-depth analysis featuring "Imabari City Clean Center"
Suita City, to which we delivered a municipal solid waste treatment facility, holds the Suita Environmental Education Festa, a participatory event conceived to foster environmental conservation and creation, each year in order to deepen cooperation among stakeholders including residents, businesses, schools, and government agencies. In FY2020, the festival was held online due to the COVID-19 pandemic. We created and exhibited a video introducing the Suita City Resource Recovery Energy Center, which Takuma delivered.
Exhibit from the 2021 Suita Environmental Education Festa: Introduction to the Suita City Resource Recovery Energy Center
Suwako High Trust Co., Ltd., which operates Suwa Lakeside Clean Center under contract, has been holding eco Poppo Fellowship Festivals (as a venue to offer reports on facility operations) since FY2017 to inform a broad audience of residents about the role of the facility, its importance, the state of its operations, and other information. In FY2020, the festival was canceled due to the COVID-19 pandemic. Although it was not possible to host the event, we continued to work to promote understanding on the part of local residents by publishing EcoPon News, a newsletter featuring a profile of the facility and useful information for resident lifestyles.
